CITIZEN'S CHARTER HANDBOOK
COMMITTEE ON ANTI-RED TAPE (CART)
CERTIFICATION OF COMPLIANCE
CLIENT SATISFACTION MEASUREMENT (CSM) REPORT
ZERO BACKLOG PROGRAM
Annex B - Template for Inventory of Licenses, Permits, Authorization and
Clearances tagged as a backlog (2025)
Annex C - Zero Backlog Certification (2025)
WHOLE-OF-GOVERNMENT REENGINEERING REPORT